Intermediate · Evening studios · 5 weeks
SLO studios with error budget trade-offs
Negotiate service objectives with product partners using numbers they can defend in roadmap meetings.
Error budgets only work when everyone reads the same chart. We walk through selecting user journeys, anchoring SLIs to instrumentation you already own, and facilitating error-budget conversations without turning them into arguments about velocity. You will leave with a facilitation deck you can reuse quarterly.
What is inside
- Journey mapping workshops with product pairs
- SLI menus tailored to API, batch, and streaming workloads
- Budget burn charts annotated for exec summaries
- Role-play scripts for roadmap pushback
- Worksheets for translating budget pauses into engineering tasks
- Office hours on sampling windows
- Peer review of final SLO packet
Outcomes
- Facilitate one real SLO review with mentor shadowing
- Publish an SLI menu with acceptance tests
- Draft an SLO policy snippet legal can skim
Facilitator
Portrait placeholder for Claire Ang
Claire Ang
Product-minded reliability lead who previously paired with design teams on latency-sensitive launches.
Tuition reference: SGD 1,320 · schedule Wed & Fri · 18:45–20:45 · track Service level leadership
Questions cohorts ask
Notes from participants
“Budget burn chart template made our QBR calmer — still wrestling with sampling on streaming jobs.”Marcus · Engineering manager · Trustpilot
“Role-play scripts felt awkward at first, then saved us during a real launch freeze conversation.”Liyana · Healthtech SME · 4/5